Campervan Hire Terms and Conditions

Rental Contract. Your rental contract is with Cozy Camper Hire Manchester, proprietor Lee Mcadoo

Drivers. Our tariff includes insurance for two drivers. Additional drivers can be added, for an additional fee paid by the hirer. All drivers must be between 25 and 75 years old. All drivers must have held a full UK or European driving license for a minimum of two years. Any license endorsements or at fault accidents must be declared at the time of booking. Our insurer may require additional fees or increased excesses for some endorsements or accidents. It is a condition of the insurance that you must present your photocard driving licence and a DVLA ‘Check Code’ at the time of collection. You will not be able to hire the vehicle until these conditions have been met.

Booking. The hirer and all drivers must sign a copy of these terms and conditions prior to any vehicle being driven. The balance of the hire charge must be paid 6 weeks prior to the start of the hire. Payment can be made via our website, by cheque, by credit or debit card, or by BACS transfer. Cash payments are not permitted. A minimum payment of £150 is needed to secure your booking.

Cancellation Policy. In the unfortunate event that you need to cancel your booking, the following charges will apply. If you cancel your booking more than 6 weeks prior to your hire, we will refund all payments, less the £150 deposit. If you cancel within 6 weeks of your hire, you will not be entitled to a refund. However, in the event of a cancellation we will always try to re-book the vehicle, and in the event that this is successful we will give you a refund of the balance paid, minus the deposit. In the event that you lose your deposit, you will be able to apply this to another booking. We strongly advise that you take out appropriate travel insurance to cover the cost of any cancellation.

Collection. Your camper van can normally be collected between 1:30pm and 3:30pm on the first day of hire. Please allow up to an hour for us to show you how everything works on the van. If you haven’t driven a van before please ask us to take you for an accompanied drive to make sure you are comfortable driving the vehicle. Remember to bring your photocard driving licence, a Check Code from the DVLA, and a recent utility bill with your name and address on it. Without these the insurance isn’t valid and you won’t be able to drive away! Your vehicle will be ready in a clean and roadworthy state, with a full tank of diesel. Any minor scratches or defects will be pointed out on the day. Please note that we don’t have parking available here, but you are welcome to park nearby at your own risk. We can also collect you from Manchester Airport or any local train station.

Return. The vehicle must be returned in the same clean, roadworthy state as it was on collection, with a full tank of diesel. Any damage or defects must be reported to us. The vehicle must be returned to us by 11am on the last day of hire, other than by prior agreement. Failure to return by the agreed time could impact on someone else’s hire, and as a result could lead to a deduction from your security deposit to compensate the next hirer.

Drinking Wate We cannot be held responsible for the cleanliness of drinking water obtained from various campsites The water stored in the van is not drinking water.  We do advise that you drink bottled water.

Keys In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period  You must lock the van at all times when not in use.

Your Car During the period of the hire you may park your car at our premises but do so at your own risk.  We cannot accept responsibility for the loss of, or damage to your car or its contents unless caused by us.

Security/Damage Deposit. Before collection a security/damage deposit of £500 must be paid. This will be returned to you in full after the rental provided the campervan is returned on time, undamaged, with a full tank of fuel and in a clean condition. Deductions will be made fairly and honestly for making good any damage to the vehicle or equipment that has occurred. A cleaning charge of £100 will be levied if the vehicle or equipment and contents are not returned in a clean state. A late return charge of £100 per day will be levied in addition to compensation for the next hirer where applicable. Where charges are levied, we will discuss these with you and provide you with an itemised invoice detailing any charges.

Damage and Loss

You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental if this damage, loss or theft involves deception of the hirer or another party, or as a result of the keys remaining in the vehicle whilst it is unoccupied, or was caused intentionally by you or your party.

Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the vehicle unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or breach of this rental agreement.

Termination of the agreement

You acknowledge that Cozy Camper Hire Manchester may terminate this Agreement and repossess the Vehicle at any time, without notification to you, and that you will pay the reasonable costs of repossessing the Vehicle, including towing charges if;

  • You are in breach of any term of this Agreement;
  • You have obtained the Vehicle through fraud or misrepresentation;
  • The Vehicle appears to be abandoned;
  • The Vehicle is not returned on the agreed return date or Cozy Camper Hire Manchester reasonably believes that the Vehicle will not be returned on the agreed return date;
  • Cozy Camper Hire Manchester considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. You understand that in the event of such termination or repossession, you have no right to a refund of any part of the rental charges or the Security Deposit.

Our Liability to You We only be liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence.    Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above.  (You will have obtained our permission and that of our insurance company to use the van for business purposes.)  We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever.  To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the van for the period agreed.

Return of items left in the campervan  We will be happy to return your belongings left in the campervan at an administration charge of £10 plus postage for each item.  This will be deducted from your security deposit or invoiced as necessary.

Insurance Conditions. The vehicle and our contents are insured with fully comprehensive self-drive hire cover subject to the following conditions: Drivers must be aged between 25 and 75 years old. Drivers must have at least 2 years driving experience. Drivers must have a full UK or European driving license. Drivers must have fewer than 6 penalty points. Insurance and hire cannot be provided for anyone who has been banned from driving, or is engaged in professional entertainment, racing or sports. Drivers must be in good medical health and have no medical condition which could affect your ability to drive. You must not drive the vehicle under the influence of drugs or alcohol. The vehicle is not to be taken outside the United Kingdom unless by prior arrangement. The vehicle may not be used by the hirer for hire or reward. The vehicle must not be used to carry more than the designated number of passengers or to carry more than the permitted weight. The vehicle must be driven in a sae and careful manner in accordance with the Highway Code. Seat belts are fitted and must be used. Damage to tyres, windows, or internal equipment is not covered and will be charged to the hirer. The policy excess of £500 is the responsibility of the hirer. In the event of an accident you are required to take details of all individuals and vehicles involved, as well as photographic evidence if possible. You must complete a report on return to Manchester. You must contact us as soon as possible. Any fines or fixed penalties incurred, such as speeding or parking tickets, are the responsibility of the hirer, and details of the hirer will be passed to the relevant authority if requested.

Breakdown. In the event of a breakdown the hirer is permitted to spend up to £100 on minor essential repairs, although prior approval should always be sought from the proprietor. Any costs incurred by the hirer will be reimbursed by Cozy Camper Hire Manchester on the production of a valid receipt. Your vehicle is covered by RAC and information is carried on board the vehicle. We are available to be contacted 24 hours a day during your hire, so please contact us with any queries. If you lose a day’s holiday due to breakdown, we will refund you the cost of a day’s hire, providing the vehicle has been cared for and driven in accordance with the above.

Other conditions. Please respect that our vehicles and awnings/tents are all fully non-smoking. A Charge will be applied for repairs and cleaning caused by smoking. Pets are not allowed in the vehicle, except by prior arrangement, and will incur a £25 valeting charge. Please ensure adequate ventilation when using cooking or heating equipment to prevent damage to the interior. The hirer is responsible for providing any child/booster seats. Isofix points are not available, but all seats use three point seatbelts. You are not permitted to sub-rent the vehicle or drive it in any restricted areas.

Data Protection. Any personal information you give us will be kept confidential and will only be used by ourselves or our insurers in connection with your hire. We may occasionally send you information about Cozy Camper Hire offers or news, but we will not disclose your details to other third parties. If you submit stories or photos to us in connection with your trip, you grant us permission to use such content on our website and in any other publications or online presence. Vehicles may be fitted with a tracking device in order to ensure the hire conditions are adhered to, or for use in emergency.

Governing law and jurisdiction  We and you agree that the Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales.  We and you irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement or its subject matter.

Variation. Cozy Camper Hire Manchester reserves the right to vary tariffs, conditions, and specifications at any time.